PLEASE READ THESE PROGRAMME RULES CAREFULLY TO FAMILIARISE YOURSELF WITH THE BASIS UPON WHICH REWARDS MAY BE EARNED, AWARDED, VARIED OR CANCELLED.

The Programme Rules are current as at 1 January 2005. Please contact a Skywards service centre to ensure that you have a current copy of the Programme Rules.

1. Membership
2. Miles
3. Rewards
4. Other Programmes
5. Liability
6. Privacy
7. General
8. Definitions

1.1 Application for membership of Skywards Skysurfers is open to any individual between two and 16 years of age (inclusive). A corporation, firm, partnership or other entity is not eligible to become a Member.

1.2 An applicant for membership must supply all of the information required in the Skywards Skysurfers membership application form following the receipt of consent by a parent or guardian. Skywards may accept or reject any application for membership in its absolute discretion.

1.3 Skywards will issue a Member with a permanent membership number against which his or her Miles will be accrued. A Member will be issued with a membership card on which his or her membership number is printed. The membership card may state an expiry date and, if so, is only valid for use up to that expiry date. The membership card may only be used by the Member named on that card. A membership card is not a credit card and is used for the purpose of identification only. A membership card is not transferable and at all times remains the property of the issuer.
A Member must return his or her membership card without delay to a Skywards service centre whenever requested by Skywards or any other party acting on its behalf. A Member must immediately report a lost membership card to a Skywards service centre.

1.4 Membership is automatically terminated on the death or bankruptcy of a Member. Miles accumulated prior to termination in these circumstances will be immediately cancelled. However, Skywards may, at its own discretion, reinstate Miles in favour of the heirs of the deceased Member upon the application of his or her personal representative.

1.5 Membership is not transferable. A Member is not permitted to hold more than one personal Account. All Miles and Rewards earned under Skywards Skysurfers are accrued by or issued to the Member in his or her personal Account unless the Member requests otherwise at the time of booking the relevant flight or the ordering of the relevant goods or services.

1.6 Activity statements will be sent to a Member while Skywards consider him or her to be an active Member and will include information concerning Miles accrued, redeemed and expired.

1.7 Name changes by a Member must be notified to Skywards in writing as signed by a parent or guardian of the Member, and accompanied by all such legal or other documentation as Skywards shall from time to time request to evidence that change. Skywards may require additional information for account validation purposes in respect of any change to a Member's personal details.

1.8 All tax, duties and other liabilities arising from the accumulation of Miles or the receipt and use of Rewards are and remain the sole responsibility of Members and must be paid prior to the issuance of a Reward. Skywards gives no warranty or assurance in relation to such tax, duties or other liabilities.

1.9 Skywards may in its absolute discretion suspend, cancel or terminate a Membership or a Member's accumulated Miles at any time.

1.10 A Member may at any time cancel his or her membership by advising a Skywards service centre in writing or returning his or her Membership card to a Skywards service centre, along with signed authorisation from the nominated parent/guardian.

1.11 All Miles credited but not exchanged for Rewards, as well as any unutilised Reward, are cancelled upon a person ceasing to be a Member.
Membership tier

1.12 A Member may be granted a Silver or Gold Membership depending on the number of qualifying flights flown and/or tier miles accrued in each calendar year.

1.13 The number of tier miles required for each Membership tier and the benefits and privileges provided to a Member at each Membership tier may be changed at any time without notice.

1.14 Skywards may establish, upgrade or downgrade a Member's Membership tier at its sole discretion. Only tier miles accumulated in each calendar year are considered in granting a particular Membership tier and are not carried forward to any other calendar year.

1.15 Pre-assigned seating is available to Members on the basis that the Member books the seat at least 48 hours in advance of the relevant flight and checks-in at least 90 minutes before departure.

2.1 A Member may earn Miles by taking qualifying flights or using the qualifying services of Service Partners on or after his or her enrolment date. Transactions undertaken before this date are not eligible for Miles. Miles are awarded for a qualifying flight at the rate published by Skywards at the date of booking.

2.2 To earn Miles, a Member must either produce a Membership card or quote the Membership number at the time of reservation or check-in for qualifying flights and at the time of paying for other qualifying goods or services.

2.3 A Member may make a retroactive claim to a Skywards service centre for Miles within six months of the date on which the transaction took place. Partner transactions prior to enrolment date are not eligible. A Member must provide original tickets, boarding passes, transaction documents, receipts and any other documents requested by Skywards when making a retroactive claim. A Member should retain photocopies of these documents for verification purposes.

2.4 Members can claim Miles for flight transactions undertaken on Emirates two months prior to enrolment.

2.5 Miles are awarded only for goods and services actually supplied. In particular, no Miles will be earned in connection with goods or services which have been ordered but cancelled prior to utilisation by a Member, or in circumstances in which the Member fails to meet any obligation on his or her part in connection with the order.

2.6 Miles are not transferable and can not be combined with the Miles of any other Account. Credit is not given for any activity undertaken before Membership is granted unless otherwise specified by Skywards.

2.7 Miles are valid for a period of three years from the date on which a Member undertakes the relevant flight or enters into the applicable transaction with a Service Partner. Miles will expire after the third anniversary date of the relevant flight or applicable transaction and at the end of the month of a Member's next birthday after such anniversary date. The precise period of validity of the Miles will depend on when a Member's birthday occurs but the validity of Miles shall not be less than 3 years. Unused, expired Miles will be removed once in a calendar year, at the end of the month in which the member is born, and cannot be re-credited. It is the Member's responsibility to be aware of both the Miles in their account, and when they will expire. This can be monitored at any time online at www.skywards.com

2.8 Miles for flights are based on the non-stop great circle distance between airports (as determined by Skywards) for which the Member is ticketed and has travelled. A Member who is upgraded to a different class of travel will receive Miles for the class of travel for which he or she has booked and paid.

2.9 Subject to clause 4, Miles other than for flights are awarded only on the Member's individual expenditure. Some exclusions or minimum purchase conditions may apply. In situations in which the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by or on behalf of Skywards.

2.10 Except as may be allowed from time to time, employee, industry and agent discounted tickets, Reward tickets, contra tickets, discount travel, reward tickets issued by other frequency or loyalty programmes of which Skywards is a participant, free travel and non-scheduled or charter flights do not qualify to earn or accrue Miles.

2.11 A Member will be credited mileage for cancelled flights when re-accommodated on a non-Service Partner airline provided that the Member already had a ticket for the cancelled flight and the flight is cancelled on the day of departure. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of the relevant airline, including but not limited to weather, earthquake, fire, labour stoppages or strikes, civil unrest or closed airports.
Service Partners

2.12 Service Partners, and the terms and conditions under which Miles are earned through a Service Partner, may vary from time to time. The terms and conditions concerning the accrual of Miles may also vary between Service Partners. It is the responsibility of the Member to verify eligibility to earn Miles at the time of booking.

3.1 All Rewards must be booked directly with a Skywards service centre or an Emirates reservation office. Miles may be redeemed for Rewards only by a parent or guardian on behalf of a Member.

3.2 Neither Miles nor Rewards have any cash value and neither are convertible to cash.

3.3 Members may redeem Miles for Rewards at any time while the Miles are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Service Partners.

3.4 To claim a Reward, a Member must have accumulated the required amount of Miles in his or her applicable Account.

3.5 All Rewards are subject to availability and suppliers' restrictions. Skywards or Service Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all flights at all times. Skywards may withdraw, replace or substitute Rewards at any time without notice.

3.6 Skywards may at any time without notice alter the number of Miles required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.

3.7 TO THE EXTENT PERMITTED BY LAW, SKYWARDS ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY SERVICE PARTNERS IN CONNECTION WITH A SERVICE PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward are solely against the Service Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Service Partners supplying the Reward.

3.8 TO THE EXTENT PERMITTED BY LAW, SKYWARDS ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD. A Reward ticket which has been lost, stolen or destroyed may be replaced if the Member signs an appropriate indemnity form, pays the applicable service fee and can establish that the Reward ticket was not used prior to its loss, theft or destruction. In respect of a Reward ticket, neither Skywards, an Affiliate or a Service Partner (as the case may be) accepts any liability other than as set out in the General Conditions of Carriage and travel documents of the relevant airline and the Warsaw Convention 1929 (as may be amended and applicable to the relevant airline).

3.9 SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER SKYWARDS SKYSURFERS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.

3.10 TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF SKYWARDS, AN AFFILIATE OR A SERVICE PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING:

1. (a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS;
2. (b) THE REPAIR OF THE GOODS;
3. (c) THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS; AND
4. (d) IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF SKYWARDS, THE AFFILIATE OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

3.11 Reward tickets are valid for twelve months from the date of issue and cannot be extended. Some special or promotional tickets may have a validity of less than twelve months.

3.12 Miles may be re-credited to a Member if a Reward ticket is completely unused. Such re-crediting will be subject to payment of US$ 50 by the Member's parent or guardian as service charge. Once travel has commenced on a Reward ticket, the Reward is considered to have been used.

3.13 Reward tickets are valid travel documents and are issued on the basis that all conditions specified on issue of the ticket apply. Without limiting this requirement, the Member's parent or guardian must ensure that he or she has the correct visa, travel documents and inoculations (including those for infants).

3.14 Reward travel may not be possible on certain joint services or codeshare services. Miles can only be earned on codeshare flights operated by Emirates or one of the airline Service Partners. It is the responsibility of the Member to verify the availability of Reward travel in these instances with the airline with which the flight is booked. The use of a Reward ticket may not entitle the Member to certain benefits which are associated with a full fare ticket. If the Member has any queries in this respect he or she should contact a Skywards service centre.

3.15 A Reward ticket cannot be endorsed to a carrier other than that named on the ticket. With the exception of date changes, any alteration to a Reward ticket that is already issued will incur a service fee of US$ 50 payable by the Member's parent or guardian. There is no service fee for upgrade rewards or for Gold Member Reward bookings in Business of First class.

3.16 An application for a Reward ticket may be made at any time but a service fee of:

1. (a) US$ 75 will be charged to the Member's parent or guardian if the Member requests the Reward to be issued on the same day as the request; or
2. US$ 50 will be charged to the Member's parent or guardian if the Member travels within seven days of the request, except where the Reward relates to an upgrade, is made by a Gold Member or relates to travel in First or Business class.

4.1 Any other special programmes introduced by Skywards may have additional rules which will be made available to the relevant Members.

5.1 TO THE EXTENT PERMITTED BY LAW, SKYWARDS WILL NOT BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO SKYWARDS OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.

5.2 Skywards reserves the right to disqualify a Member from further participation in Skywards Skysurfers, to cancel all previously accumulated Miles and to seek compensation for Rewards utilised if, in Skywards' sole judgement, that Member has engaged in wilful misconduct or breached any of the rules governing Skywards Skysurfers, including the fraudulent acquisition of Miles or abuse of Reward benefits.

5.3 Services offered to Members, may be operated by third party suppliers (each a "Supplier"). All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Skywards excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

6.1 Skywards Skysurfers is operated for persons aged between two and 16 years of age by Emirates on behalf of itself(the "Operator").

6.2 The Operator collects the following information from Members (the "member information"):

1. full name;
2. address;
3. contact telephone and facsimile numbers;
4. contact email address;
5. date of birth;
6. gender;
7. nationality;
8. hobbies or interests;
9. locations of interest;
10. preferences concerning aircraft seating and services provided on-board;
11. transaction details including Miles accrual and Reward transactions relating to Skywards Skysurfers;
12. preferred correspondence language and method; and
13. name, address, contact details and date of birth of the parent or guardian of the Member.

6.3 The Skywards Skysurfers Web site uses "cookies". These are identifiers which the Skywards Skysurfers Web site can send to a Member's browser to facilitate the Member's next visit to the Skywards Skysurfers Web site. A browser may be set to notify when a cookie has been sent, giving the option to decide whether or not to accept it.

6.4 The member information may be collected from the Members through the Skywards Skysurfers Web site, a paper application form or by email.

6.5 Member information:

1. will be retained and used by the Operator to ensure the efficient running of Skywards Skysurfers, including the crediting of Miles, the provision of Membership statements and the awarding of Membership tiers;
2. may be disclosed as required by law;
3. may be used by the Operator to send the Member communications about promotions, services, products and facilities offered by Skywards, or to notify winners of contests conducted through the Skywards Skysurfers Web site; and
4. may otherwise be used in a manner which a Member's parent or guardian may authorise from time to time, including the redemption of Miles with a Service Partner.

6.6 Subject to clause 6.5(d), no member information will be disclosed by the Operator to any third party. The parent or guardian of a Skywards Skysurfers Member may consent to the collection and use of the member information by the Operator without consenting to the disclosure of that member information to any third party.

6.7 The Operator will not require a Member to disclose more information than is reasonably necessary as a condition to participation in any online activity associated with the Skywards Skysurfers Web site.

6.8 A Member's parent or guardian may at any time review the member information, request its deletion or refuse to allow any further collection or use of that child's member information at no charge.

6.9 A Member's parent or guardian will be required to give new written consent whenever there is a material change in the manner in which member information is collected, used or disclosed.

6.10 The Operator may require reasonable evidence of the relationship of a parent or guardian to a potential member or a Member from time to time for security purposes. Subject to applicable law, Skywards will not be liable in any way for the verification of the signature of parents or guardians and for the verification of the authority of the parents or guardians to give such consent.

6.11 All queries concerning the Skywards Skysurfers Web site may be addressed to:
General Manager Skywards

P.O. Box 35436 Dubai
UNITED ARAB EMIRATES
Facsimile: (+9714) 316 7001
Email: skysurfers@emirates.com

7.1 The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Web site for Skywards Skysurfers at www.skysurfers.skywards.com. In the event of any conflict between this version of the Programme Rules and the any version of the Programme Rules published on the Web site for Skywards Skysurfers, the latter shall prevail.

7.2 The Member's use of his or her Membership card or quoting of his or her Membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.

7.3 Any notice to be given to a Member under these Programme Rules will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of Skywards Skysurfers.

7.4 The Programme Rules are governed by the laws of the Emirate of Dubai and any proceeding with respect to or in connection with Skywards Skysurfers must be brought in that jurisdiction. Membership, including eligibility for Membership and any Miles or Rewards, are subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association.

7.5 Skywards Skysurfers does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.

7.6 Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Skywards Skysurfers is accurate, but Skywards does not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

7.7 Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Skywards is not required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

8.1 In these Programme Rules:

Account
Means the account to which the Miles of a Member will be accrued or deducted;

Emirates
Means Emirates, a Dubai corporation established by Decree No. 2 of 1985 (as amended);

Member
Means a person who has applied for membership of Skywards Skysurfers and has been issued a membership number in this respect;

Membership tier
Means a membership level in the Skywards frequent flyer programme;

Miles
Means points accrued by a Member under Skywards Skysurfers based on the consumption of qualifying goods and services;

Reward
Means specified goods or services to be provided by Skywards, Affiliate or a Service Partner to a Member in exchange for Miles;

Service Partner
Means a provider of goods or services which is participating in Skywards from time to time, and may include airlines, hotels and resorts, and leisure and lifestyle service providers;

Skywards Skysurfers
Means the Skywards Skysurfers programme operated for persons between two and 16 years (inclusive) as part of the Skywards frequent flyer programme. Skywards Skysurfers is a trademark or registered trademark of Emirates;

Skywards
Means, as the context requires, Emirates operating a frequent flyer programme on its own behalf and on behalf of an Affiliate or the name given to the frequent flyer programme itself. Skywards is a trademark or registered trademark of Emirates;

Skywards service centre
Means each of the service centres for Members established in Dubai, Karachi, Manchester, Melbourne and New York and having the contact details as published by Skysurfers;

Tier miles
Means Miles accrued in respect of qualification for a Membership Level, being a Mile earned by taking a flight on Emirates only; and

Warsaw Convention 1929
Means The Convention for the Unification of Certain Rules relating to International Carriage by Air, Warsaw, 12th October 1929.

8.2 In these Programme Rules, unless a contrary intention appears:

1. a reference to the singular includes a reference to the plural, and vice versa;
2. a reference to a gender includes a reference to the opposite gender;
3. a reference to a party includes a reference to its authorised employees; and
4. headings are inserted for the purpose of convenient reference only.